Theme purchases from the Shopify Theme Store are final sale and non-refundable. When you purchase a theme, you immediately gain full access to the theme's source code, and Shopify can't revoke that access after purchase.
Before purchasing a theme, consider the following:
Try before you buy: You can try any theme for free in your store before purchasing. Use this to verify that the theme works for your needs.
Review theme documentation: Check the theme's features and requirements on its listing page before committing to a purchase.
Contact the theme developer: If you have questions about a theme's functionality, contact the developer through the theme's listing page before purchasing.
The only exception to the theme refund policy is when transferring a paid theme between stores you own, which involves a specific process managed by Shopify Support.
For more details, you can refer to Shopify’s official documentation here.
If you would like our team to check your setup, please contact us on Live chat.